General information

Where do you ship to?

We ship worldwide within 24-48 hours!

What languages are available on your website?

FERENT has two available languages: English and Spanish.

Will you restock items that have sold-out?

If a product is sold out, we will try to re-stock it as soon as possible. If the product is not in stock anymore, we would remove it from our online store.

Will the actual product vary from the picture?

No, except for handcrafted products, where the finish applied may slightly vary.

Can I receive FERENT updates and offers to my email regularly?

Yes. Sign up to Club Ferent for information about the latest news and weekly exclusive discounts.

Can I unsubscribe from the FERENT Newsletter (Club Ferent)?

You can unsubscribe from our Newsletter anytime through all of our emails with a simple click.

How do I reset my forgotten password?

If you have forgotten your password, you can reset it in you Log in area. You will need your email address, and we will send you an email with the instructions to follow.

How do I know if my order has been confirmed?

After placing your order, you will receive a confirmation email. If you do not receive it, contact us on

Can I check my order status?

Yes, you can check the status of your order in real time. To do so, access the section MY ORDERS from your account.

Can I remove an item from my order?

Yes. You can select the items you wish to remove from the shopping basket, as far as you have not processed the order yet.

Can I cancel an order?

Yes. You can cancel an order if its status allows it.

What are my rights if the item I purchased turns out to be faulty? only sells items in a perfect condition. If exceptionally you receive a faulty item, contact our customer service department by sending an email to

What can I do if I received the wrong item?

If you ever receive the wrong item by mistake, contact our customer service department by sending an email to

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