1.- Description of the service

FERENT.SHOP is a web portal for the retail sale of clothing and accessories through this web portal.

2.- Acceptance of the General Contracting Conditions

If you wish to be User of the services and buyer of the articles of FERENT.SHOP, you must read and accept our General Conditions of Contract, as well as our Legal Notice and Cookies Policy. Any request for services will automatically imply acceptance of the current General Conditions of the Contract. These General Conditions are subject to the provisions of Law 7/19988, of April 13, on General Contracting Conditions, to Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, by which the Telephone or Electronic Contracts are regulated with general conditions, the Organic Law 15/1999, of December 13, of Protection of Data of a Personal Nature, Law 7 / 1996, of January 15 of Retail Trade Regulation, and of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce. FERENT.SHOP may modify the General Conditions by notifying the Clients sufficiently in advance, in order to improve the services offered through our website. By means of the modification of the General Conditions exposed in the web, it will be understood as fulfilled said duty of notification. FERENT.SHOP reserves the right to terminate or modify, according to its will, all or part of the services offered. This will not give right to any compensation of the users of said services. In any case, before contracting the services, the General Conditions will be consulted. If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or inefficacy will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such provision, or the part of it that is affected, by not putting.

3.- Data to be taken into account for compliance with Law 34/2002 on Services of the Information Society

The site www.ferent.shop belongs to ANAÏS TANNOUS GONZÁLEZ (onwards FERENT) provided with NIF 47961740-R and with registered office at Calle Casanova 191, Local 2, 08036, Barcelona. For any questions or clarification, the user can contact our customer service by writing to hello@ferent.shop

4.- Need to Register

To use FERENT services or purchase your items, you no need to be registered. The subscription to news and information via email is not mandatory to proceed with the purchase of an item or personalization service. Registering as a user in the portal www.tanngo.shop does not have any associated costs. The registration is revocable, which is why the Registered User may unsubscribe at any time, through the contact email hello@ferent.shop. Once it has been removed, the user will not receive any information or promotion from FERENT. Anonymous records or a false email address are not allowed. The user, at the time of registration in the Registry, declares that he is of legal age (18 years old) and that he has the necessary legal capacity to contract and make use of the services offered by FERENT. The user assumes all responsibility for the secret password that he chooses. FERENT does not assume any responsibility in cases of use of the password by other persons to which the user authorizes, nor will it be responsible for the damages resulting from unauthorized use. The client must immediately report any unauthorized use of its key that it can detect.

5.- Prices

The sale prices of the products offered are indicated on the website in the section of rates of the description of each of the items that can be seen in the portal. The prices are expressed in euros. FERENT markets its catalog worldwide, but since the European market is the main one, public prices are shown with VAT. The prices that, in each moment, are presented in the web will be those applied in the orders made in that moment. However, FERENT may modify its prices at any time, being informed prior to the request for services, through publication on the website and, in any case, for orders subsequent to the date on which the change occurs. The price of the items will be the one indicated on our website, except in case of manifest error. Given that, depending on circumstances, errors may occur, if we find an error in the price of any of the items ordered in an order, the customer will be informed as soon as possible, giving you the option to reconfirm your order with the correct price or if you do not want to cancel it without any cost If it is impossible for us to contact said client, the order will be considered canceled and the amounts received will be reimbursed in full if it has been done. FERENT will not be obliged under any circumstances to supply any item purchased with an incorrect lower price (even if the order has been confirmed) if the error in the price is obvious and unambiguous and having been reasonably recognized by the customer as an incorrect price. As for custom orders, not being able to calculate the possible variants that the future user wants to order for your article, these prices can only be communicated once the FERENT team knows in detail the complete characteristics of the order, measurements, materials and any another circumstance that the team needs to assess the price. Once this is calculated by FERENT, the customer will be informed via email of the price to be accepted. In all cases, FERENT will confirm the receipt of the order and the details of the content and payment method, by sending an automatic email. Once the order has been made, the products will be paid in full, taxes will be paid and shipping costs will be charged.

6.- Shipping costs

The shipping costs are not included in the price of the item, depending on the total price of the items and destination the shipping cost is calculated. Here is a summary of the shipping costs:

  • Spain / Portugal: Costs for purchases over € 150 are FREE. Costs for purchases under € 150:
    • Peninsula: € 4.95.
    • Balearic Islands: € 5.95.
    • Canary Islands: € 9.45 *.
    • Ceuta and Melilla: € 9.45 *.

* Shipments to the Canary Islands, Ceuta and Melilla are subject to an additional charge, customs procedures and special taxes. Shipments to the Canary Islands include freight and the corresponding export DUA. It is important to note that said shipment will be subject to the additional payment of the import DUA and the payment of the corresponding IGIC (7% of the value declared on the invoice) at the time of delivery. These and other derived customs expenses will be the buyer’s responsibility, in any case. FERENT undertakes to carry out the procedures and prepare the necessary documentation for the corresponding customs management.

  • Europe * and Morocco:
    • Costs for purchases over € 300: FREE.
    • Costs for purchases under € 300: € 9.45.

* Andorra, Austria, Belgium, Germany, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Sweden, Vatican, Bulgaria, Switzerland, Cyprus, the Czech Republic, Estonia, Croatia, Hungary, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Romania, Slovenia, Slovakia, San Marino.

  • Rest of Europe and the world:
    • Costs for purchases over €500: FREE.
    • Costs for purchases less than €500: € 15.95.

Shipments to countries outside the EU may carry additional fees and taxes, which in any case will be the responsibility of the buyer.

FERENT undertakes to carry out the procedures and prepare the necessary documentation for customs management.

FERENT will under no circumstances be responsible for expenses and / or charges generated at destination upon receipt of the order, if applicable, be these taxes, duties or customs expenses.

FERENT only invoices you at origin for the shipping costs to the destination address. If the client does not assume the expenses generated at destination that the customs office of his country (or the Canary Islands) could recharge at the time of delivery, his order will be abandoned, being excluded from all responsibility in this regard FERENT, which will not be obliged to reimburse the amount of the purchase or shipping costs.

7.- Payment method

The forms of payment that are accepted in the acquisition of FERENT articles are:

  • Debit and credit card: Visa, Mastercard, American Express.
  • Other forms of payment: Pay Pal, Stripe, Sequra.

8.- Delivery deadlines

The delivery times of the products are calculated in business days from the confirmation of the order and payment of the same, according to the following: Barcelona, ​​if the client requests the service: delivery on the same day as long as the order is placed before 6pm.

From Monday to Friday except holidays. Spain and the rest of Europe: 24-48 h.

Rest of the world: consult hello@ferent.shop The delivery time of an article is understood as the sum of the “availability” time indicated by the product plus the transit of national or international transport.

In any case, the User may consult the status of his order, to know the exact date of delivery thereof. Through the number that the shipping company provides us and that we will communicate after making the purchase, directly, on the website of the shipping company in the link that will be provided.

The delays in the orders that suppose more than 72 hours of difference with the estimated and informed term at the moment of the purchase and in the present conditions of use, will be communicated by FERENT by email to the User.

f the date for the new delivery exceeds by more than 7 days the date initially indicated, and only if the delay is attributable to FERENT due to lack of stock or other organizational problem, the buyer will be entitled to waive the delivery of that order with return of all amounts paid. This waiver can not be made in the case of personalized orders or when the delay arises from delivery problems unrelated to FERENT, such as transport strikes or similar.

9.- Delivery and reception

The delivery of orders will be made by a transport company or courier, being these depending on the destination and the method of sending Correos Express, MRW, DHL, GLS, SEUR or Glovo, who will do so at the delivery address indicated by The buyer during the formalization of the order. In case of absence, a package arrival notice will be left in order for the user to contact the courier company to determine a new delivery date. In case of not contacting the buyer, within fifteen days the products will be returned to the warehouse.

The buyer must check, in the presence of the courier, the state of the packaging of the merchandise and its contents at the time of delivery. In case of not delivering the items purchased (significant delay in delivery in relation to the date initially set), the buyer must notify by email to hello@ferent.shop in order to allow an investigation to open in the company responsible for the service delivery This investigation can last a maximum of 21 days.

If during this period the product is found, it will be forwarded immediately to the address of the buyer or of the recipient designated in the order form. Otherwise, if the product is not within this period of 21 days of investigation, FERENT will proceed on its own to forward the items purchased by the buyer.

10.- Return of articles

FERENT accepts the return of the items purchased, only in the following cases:

  • The products received are not as expected or you don’t like them.
  • If it is an item with sizes, you can make a change for another size.
  • The products received do not correspond to the order placed.
  • The delivered products have defects or defects related to the product itself or caused by an incident that occurred during the distribution process.

In these specific cases, returns will be made through the web in the  RETURNS section in the customer’s account or by email to hello@ferent.shop within a maximum period of 14 days from the receipt of the order as long as the purchased products have not been washed or used and are kept with the original labels.

Within 48 working hours of the return claim, FERENT will inform the customer of the validity or invalidity of the customer’s claim. FERENT will take charge of the return of the goods and will send a carrier to the address provided by the customer. The customer must return the goods and the reasons for the complaint. FERENT shall bear the cost of return shipment from most European countries*, while the remaining countries shall bear the cost of the return shipment in the amount of 22.20 euros + customs costs. These costs will be deducted from the amount to be returned and the invoice for the customs costs will be sent to the customer. The refund will be made to the same bank card or by the same method of payment by which the purchase was made within a maximum period of 30 days.

In case of not respecting the procedure indicated and the periods stipulated above, the buyer can not make any claim for non-conformity or alleged defect of the products delivered. These products will be considered products that comply with the order and are exempt from any apparent defect. In the case of returns of products, for causes other than the two mentioned above, the buyer will be entitled to the return of the products if it communicates within a maximum period of 30 days, exclusively when the goods were in the same state in which It was delivered and ready for sale, with its corresponding original packaging and in perfect condition. The return is requested through the web itself. FERENT will take charge of the shipment and the expenses derived from it.

In the event of non-compliance with the aforementioned procedure and the deadlines stipulated above, the purchaser may not make any claim for non-conformity or alleged defect of the products delivered. These products shall be deemed to be in conformity with the order and free of any apparent defect.

In the case of product returns, for reasons other than those mentioned above, the purchaser shall be entitled to return the products if he/she notifies us within a maximum period of 14 days, exclusively when the goods are in the same condition in which they were delivered and ready for sale, with their corresponding original packaging and in perfect condition.

The return is requested via the website itself. FERENT will pay the return costs for the following European countries: Germany, Andorra, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, Portugal, Netherlands, Sweden, Vatican, Bulgaria, Switzerland, Cyprus, Czech Republic, Estonia, Croatia, Hungary, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Romania, Slovenia, Slovakia and San Marino. The remaining countries will have to pay 22,20 euros as shipping costs for the return + customs costs to import the return to Spain. Once the purchase reaches us in perfect condition, with all the labels and in its original bag, within a maximum period of 30 days we will proceed to refund to the same bank card with which the product was purchased, the customer will receive the price of the product without shipping costs. It is not obligatory to indicate the reason for the return.

If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. All costs incurred in this return, including the transport of these items, will be borne by you. If you do not accept this option, FERENT may keep the items and the amount paid for them.

* Countries with free returns: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Portugal, Netherlands, Sweden, Vatican, Bulgaria, Switzerland, Cyprus, Czech Republic, Estonia, Croatia, Hungary, Liechtenstein, Lithuania, Latvia, Malta, Norway, Poland, Romania, Slovenia, Slovakia and San Marino.


11.- Property of the contents www.ferent.shop

All images, texts and other content offered by FERENT, including the names and logos of www.ferent.shop, are protected by copyright and international laws and conventions relating to intellectual property rights. The user has no right to copy, transmit or distribute these images without the express consent of FERENT. All trademarks, trade names, company names, domain names, logos, photographs, images or other signals used on the www.ferent.shop Site are the exclusive property of FERENT and may not be used in any way.

Last update of the General Contract Conditions, July 1st, 2021.

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